Bicycle Customisation Charges 

Bicycle customisation charges will vary case to case, but the following are our policies that in most cases will apply.

Changing parts to equivalent or more expensive parts

Example, changing gearing, crank length, stem length

Pay retail price of new parts, less 70% of retail price of original parts.

Change Hub

Pay $50 labour charge plus retail price of new hub and any spokes needed less 30% of the retail price of the old hub.

Changing parts to cheaper parts

Usually only done coincidentally when changing gearing and fit

Pay retail price of new parts, less 50% of retail price of original parts.

NOTE: The above guidelines are waived if the price of the bike is reduced prior to sale.


We can't do a reliable rear-end analysis to tell you reliably which will be the best saddle for you. We offer a 7-day return policy on saddles you're trying on a bike you've bought from us.

Pay us in full when you first take the seat, so if you like it nothing further needs to be done. But if you don't like it, you can return it to us provided it's in saleable condition (If you crash and tear it, the dog chews it, or you spill paint on it, you'll have to keep it) and we'll credit the price you paid for the seat against the price of the next one.

NOTE: This applies only to saddles we keep in stock. Custom order saddles cannot be returned after trial unless this has been previously agreed to by us.