Customer Feedback

The following is a sample of the positive feedback Moruya Bicycles enjoys from its customers. If you'd like to contact us, click here.

July 2010
One Mile QLD
!
Hi guys,
A very big THANK YOU for your easy to order and quick postage and reply to my order.It works as it should,im so happy i can now get all the gears and the deraillieur isnt stretched or too loose.
Will do my bike part purchases next time with you.
I highly recomend your services.
Thanks again Alan

July 2010
Hoppers Crossing VIC
!
Recieved the order late last week. Installed and all up and running. Couldn't be happier with the product and the service.
 
thanks
Paul

July 2010
ACT
!
Quick work - Thanks Dana.
 Glad to see at least someone keeps a stock of 242 spokes for long suffering Rohloff owners!
 Cheers
 Alex

May 2010
Woori Yallock, VIC
!
thanks heaps, will highly recommend you. Communication has been fantastic i really appreciate it. Have a great week, wendy

May 2010
ACT
!
Hello Dana/Mark,
 
My thanks for your prompt service, as well as for your prompt and helpful response to my earlier query.  Your website is really excellent and easy to use, and your range of products is commendable.  I will certainly purchase future items from you where possible.
 
Kind regards,
Will.

March 2010
Adamstown Heights, NSW
!

Mark,

 

Appreciate your patience and assistance. Well done, you got the sale and a loyal customer.

 

Many thanks

Mark

February 2010
Kedron, QLD
!

Thanks, it arrived yesterday and already installed. That was veeery fast!

Michael

January 2010
Berridale NSW
!

Hi Mark,

 

Fitted perfectly.  You can add that hanger to your list of suitable bikes it fits.  Have bought parts for the kids bikes from you before and always happy with the service and rapid turnaround.  A very happy customer.

 

Cheers,

 

David

December 2009
Western Australia
!
Hi Mark,
 
Thankyou very much for the message and searching for the hub.  The bike is at least mobile now with the new wheel and my son is happy.  I am grateful for your assistance and helping me sort this out.  Outstanding customer service. Thank you again.
 
Kind Regards,
Michael

November 2009
Brisbane
!
Woah Thanks so much for sending my order so quickly!

Insane service quality, ill tell my friends about you guys.

Keep up the good work!

Lindsey

October 2009
!

Perth WA

Mark thx the helmet arrived on Friday appreciate the patience with the mucking around, do you do any clothing, if so can you forward me a brochure.
 
Once again thx from a very satisfied customer.

Allan.

September 2009
Gympie, QLD
!

Good Morning,

I received my order yesterday of 2 scooters. Thankyou so much for your great service. We have looked for these particular scooters in our own town for so long with no luck…Gympie business do not offer any service to order scooters in for people.

Dealing with your business and staff has been an absolute pleasure and easy.

Again

Thankyou so much

Steve

July 2009
Queensland
!

Hello Mark
The trailer arrived on Wednesday.  Hope to trial it this weekend.  Thanks for the great price and prompt & friendly service.

Regards
Alan

June 2009
Victoria
!

"Thanks Mark – the light arrived today and I used it on my training ride tonight - all good. I appreciate your prompt and efficient service and look forward to doing business with you again.

Regards James"

May 2009
Queensland
!
"You may remember my name from last week and say to yourself,"I thought I sent him two Sigma lights". Well they were delivered to my workplace where a cycling workmate immediately insisted on buying one from me!Not a bad light and an EXCELLENT light for your special price so I'll have two more.(Have a large flock of bikes)." Peter.

April 2009
Paris France
!
Hi Mark
My package arrived in Paris. Everything is perfect. Thank you very much.
Gérard

March 2009
Sydney
!

Hello,

 Thankyou for your efforts in getting this to me quickly!  Ordered on Tuesday night, in my hands on Thursday!  Cant ask for any more than that!

 Keep up the good work!

 Keith

March 2009
Denistone NSW
!

"Mark,

Thank you very much - I had actually measured the cone length as 14mm, but guessed it must have been 15mm - the nearest Shimano one. So I'm sure you are right on with your identification (as a Formula hub)! I've just ordered the cone and a chain and 2 gear cables - total $58, paid by bank transfer.

Thanks again!

(PS - I think I'll adopt you as my local bike shop, being not very keen on my nearest one - and I don't actually know where Moruya is!). Cheers, Pete."

March 2009 (Re: Cane Creek Thudbuster ST Seat Post)
Queensland
!

"The first one was so awesome, I'm ordering a second one for my other bike. Thanks heaps guys!"

March 2009
Sydney
!

Cheers Mark!

Got the saddle today, it rocks!  My arse is forever grateful...  replaced a WTB Speed V  which was falling apart after several English winters.  Thanks for the prompt service!

Thanks again,

Chris

November 2008
NSW
!

"Hi Mark. Thanks heaps for that. You know, its the little things in life... I
pumped up my tires before riding this morning and took great joy in no
leaking air - having to pump fast enough to gain on the little bugger is now
a thing of the past.

So thanks again for tracking them down (no pun intended). I'll be sure to
check your web site when I need bike parts, tires etc.

Regards, Keith."

October 2008
Western Australia
!

"Mark,

          The topeak rack and panniers I had on a previous order arrived today. I just wanted to say thanks for the speedy postage and professional packing job. I was really impressed both with the products and the way it was handled by Moruya bicycles. I will always check your fantastic website before I buy any of my future cycling parts or accessories.

                       Thanks for a job well done,  Tom."

October 2008
Victoria
!
"Hi Mark.
Shoes arrived and all is good. my friend loves them. Thanks for making this such a smooth transaction.
I will undoubtedly talk to you about some more shoes or other items in the future.
Best regards, Adam."

August 2008
ACT
!
"Hi Mark, Order received. Very happy. Thankyou for the special order effort, polite helpful character and competitive prices. I will tell my friends to also mail order from you. Cheers, Neil",

June 2008
Sydney
!
"Hi Mark, Just to let you know that the post surprised me and delivered the Netti (My Bike) today already! So after all, my little grandson will get his present on his birthday on Sunday. Thanks for all your help. Great dealing with you! Kindest regards, Monica"

2008
Sydney
!
" Good afternoon Mark, I received my above bike rack today. (Pacific 3-Bike Carrier with Straight Base). I just wanted to say thank you. It is fantastic. Very happy with the quality and very sturdy. I'm a happy customer. PS - The photos on the internet do not do it justice. You should update them. Regards, Harry"

February 2008
Sydney
!
"Thanks Mark!  Your speed in ordering from the supplier is truly amazing!  Appreciate your excellent service plus with the speed (you get standard
parcels to Sydney usually next day) leaves my weekends free to ride my bikes and not hustle around bikeshops looking for bits!  Thanks! Peter",

February 2008
Bundaberg, QLD
!
"Greetings from Bundaberg, Just a thank you, Panniers and Rack arrived safely and have fitted together on the Bike with Zero problems. Many Thanks for your Prompt and efficient Service Best Wishes, Sam"

January 2008
!
"Thanks Mark, all arrived safe and sound and the light is *exactly* what I was looking for. I have had some ordinary experiences with online bike shops in the past but I will be recommending Moruya bikes to everyone in future. Thanks again for your help. Melissa",

January 2008
!
"Hi Mark, Just a quick note of my appreciation for your super quick service! I've just arrived home from my daily commute and the light was already waiting for me. Thanks once again, and I'll most certainly spread the word about Moruya Bicycles.  John"

December 2007
!
" Hi, Just a short note to thank you for your excellent, speedy service. I ordered a BB only a few evenings ago and it arrived today and is now fitted. Thanks for your service. Kind regards. Gerard"

November 2007
!
" This is the best online bike shopping in Aus I have seen. Will definitely use you when I can rather than ebay or OS. Keep up good work. Thanks.  Adam"

October 2007
Norfolk Island
!
"Hey Mark, I'm back on the bike tonight, as everything arrived yesterday. It was well packed, and exactly what I was after so I thank you very much for your care. Thanks for your very prompt help, and for matching the price of the "home trainer" tyre. Also many thanks for your knowledge in getting me the right parts, that really was invaluable. Hope to deal with you again in the future. Cheers. Damien"

October 2007
Sydney
!
"Hi Mark, Received and fitted today!! You guys are awesome! I'll be back! Dave"

September 2007
Southbank, VIC
!
"Hi Mark. Just a note to let you know my order arrived today. Thanks very much for your promptness. I would not hesitate to do business with you again or recommend you to family or friends. Paul"

July 2007
Osborne, SA
!
"Greetings Mark, My order arrived this afternoon and all looks to be in great shape!! No chance of damage with the bubble-wrap. Great idea! Thanks heaps for the prompt response to this order!! The timing of the delivery, etc could not be better!! I'll definitely be recommending you to my friends!! Again, thanks for all your help! Best Regards, Brenton"

2006
Canberra
!
"Thank-you very much for sending the panniers. They arrived this morning and I'm looking forward to unpacking them and giving them a go. Thank-you also for your excellent service and your advice. I'll certainly recommend your shop and internet service to other cyclists. Andrew"

2006
Batemans Bay
!
"Thank you for all your help with the purchase of my bike and bike trailer. My husband has been on to me to go riding with him, and I am so glad that I have. I love my new bike, it is perfectly suited to my needs, and we are very happy with the price that we paid for the trailer. You provided the right mix of fun and professionalism, thank you again for all your help. Patti"

2005
USA
!
"I just wanted to let ya know I got the doll carrier today, and I'm VERY happy with it! My daughter loves it and can't wait to go bike riding! Thank you very much!!!! I'm thinking about ordering more for birthday gifts. Thanks again, Andrea"

April 2005
Sydney
!
"Just a quick email to let you know my order arrived today.......... That is fantastic service, thanks very much & keep up the good work. I'll be Back! John"

September 2005
Queensland
!
"Thanks Mark, Looking forward to receiving a big bundle of goodies in the mail. Have to say I really enjoy shopping in your online store. The range of parts & accessories is very comprehensive and I can browse for hours before buying without anyone getting impatient over how much time I'm taking. It's also very quick, no waiting for pages to load. Regards, Richard".

September 2005
Kununurra WA
!
"Mark, Trailer arrived thanks heaps, great services indeed. Will be recommending you to my friends. John."

September 2005
Sydney
!
" Mark, Many thanks. So far the service has been excellent. Keep up the good work. Regards, Paul."

August 2005
Murwillumbah
!
"Hi Mark,
                  I received backpack in mail today. Thanks for your prompt processing &  postage. I'm unable to comment on the Item as its to be my fathers day present & veiwing by me wasn't allowed, but everyone assures me it's spot on.
Anyway many thanks, Kevin." 

July 2005
Queensland
!
"Hi Mark, I have been meaning to reply but have been busy 'practicing' on the trainer!! Thank you for the great service and web site. We city folks pine for the type of service that seems to come hand in hand with smaller 'towns'. Keep smiling, best regards. Rodney"

June 2005
Atwell, WA
!
"Mark, pedals arrived today. Thanks for the prompt service and well priced stock. I won't hesitate to use your store again and will let my cycling mates know. Regards, Jeff."

April 2004
Sydney
!
"Thanks very much for your's and Mark's patient help with this enquiry. It seems amazing that I could not get anything in Sydney, but you guys came up with the goods. Bob."